Institute of Public Health of Vojvodina , Novi Sad , Serbia
Institute of Public Health of Vojvodina , Novi Sad , Serbia
Institute of Public Health of Vojvodina , Novi Sad , Serbia
Faculty of Medicine, University of Novi Sad , Novi Sad , Serbia
Institute of Public Health of Vojvodina , Novi Sad , Serbia
Faculty of Medicine, University of Novi Sad , Novi Sad , Serbia
The aim of this study was to assess, based on employees’ self-perception, the level of digital literacy in a healthcare institution, participation in digital skills training, as well as satisfaction with the current level of digitalization within the institution. A cross-sectional study was conducted among employees in the Institute of Public Health of Vojvodina (IPHV) from December 2024 to February 2025, using an anonymous, self-administered questionnaire. The analysis included demographic characteristics, self-perceived levels of digital literacy, and perceived impact of digitalization on daily work activities. The response rate was 62%, and the research involved the participation of 156 respondents. Our findings showed that 24.4% of respondents had attended some digital skills training. Women were less likely to have attended digital courses compared to men (19.7% vs. 41.2%), while the youngest respondents (under 25 years old) were more likely to have participated in training programs. Participants with a master’s degree, doctoral degree, or specialist studies were strongly associated with higher digital training attendance compared to those with a high school education (p = 0.0001, p = 0.0001, and p = 0.0082, respectively). A statistically significant difference (p<0.05) was observed in satisfaction with the current level of digitalization in institution, with physicians expressing the highest satisfaction. Results of our study underscore the need for additional education and support in digitalization, particularly for older employees and administrative staff, to improve their job satisfaction.
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